Refund Policy

ApiOne is committed to providing a high-quality API platform. If you are not satisfied with your subscription, we offer a straightforward refund process as described in this policy. All payments for ApiOne subscriptions are processed by Paddle (paddle.com), which acts as our authorized reseller and Merchant of Record. Paddle is responsible for billing, invoicing, and payment processing. For billing-related questions, you may also contact Paddle directly through their support portal.

New paid subscribers are eligible for a full refund within 14 days of their first payment on any paid plan (Starter, Growth, or Scale), provided that: • The refund request is submitted within 14 calendar days of the initial charge • The account has consumed fewer than 500 API credits since the subscription began • The account has not previously received a refund under this guarantee • The request is made in good faith and not as part of a pattern of abuse To request a refund under the 14-day guarantee, contact us at [email protected] with your account email and the reason for your request. Refunds are typically processed within 5–10 business days and will be returned to the original payment method via Paddle.

Subscription fees are billed automatically at the start of each billing period (monthly or annually). Renewal charges are non-refundable except in the following circumstances: • You did not receive prior notice of a price change and the renewal occurred at a higher price • A technical error on our part resulted in a duplicate charge • The Service experienced a significant outage (defined as greater than 4 hours of continuous unavailability) during the billing period Renewal refund requests must be submitted within 7 days of the renewal charge to [email protected].

If your plan includes the ability to purchase additional credits beyond your monthly allocation, such purchases are non-refundable once credits have been added to your account, regardless of whether they have been consumed. Unused monthly plan credits that expire at the end of a billing period are not eligible for refunds or rollovers unless explicitly stated in your subscription plan.

Annual subscriptions are eligible for a prorated refund within the first 30 days of the subscription start date, minus the value of credits consumed. After 30 days, annual subscriptions are non-refundable. To request a prorated refund on an annual subscription, contact [email protected] within 30 days of your subscription start date.

You may cancel your subscription at any time through your account dashboard or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. You will retain access to the Service and your remaining credits until the end of the period for which you have paid. Cancellation does not automatically trigger a refund. Refund eligibility is determined by the criteria in sections 2–5 above.

In the event of a verified service outage lasting more than 4 consecutive hours, affected customers may be eligible for service credits equivalent to the pro-rated value of the downtime period. Service credits are applied to the next billing cycle and are not redeemable for cash. To request service credits for an outage, contact [email protected] within 30 days of the incident with your account email and the approximate time of the outage.

The Free plan is provided at no cost. There are no charges associated with the Free plan, and therefore no refunds apply. Free plan users may upgrade to a paid plan at any time.

To request a refund, please: 1. Email [email protected] with the subject line "Refund Request" 2. Include your account email address and the email address associated with your Paddle subscription 3. Specify the reason for your refund request 4. Include the date of the charge and the amount We will review your request and respond within 2 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks can result in immediate suspension of your account. If a chargeback is filed, we reserve the right to dispute it with supporting documentation. If you have a billing concern, please reach out to [email protected] — we are committed to resolving issues promptly and fairly.

ApiOne reserves the right to modify this Refund Policy at any time. Changes will be communicated by updating the "Last updated" date at the top of this page. The policy in effect at the time of your purchase governs your refund eligibility.

For refund requests or billing questions: Email: [email protected] Subject: Refund Request Website: www.apione.store For Paddle-specific billing inquiries (invoices, receipts, payment method updates): Paddle Support: paddle.com/support