Refund Policy

1. Free tier

The free tier (100 credits/month) is provided at no cost. No refunds apply since no payment is made.

2. Paid plans — general policy

Paid plans (Starter $49/mo, Growth $149/mo, Scale $499/mo) are billed monthly. Because credits are consumed as API calls are made, we do not offer refunds for credits that have already been used. Unused credits at the end of a billing cycle are not refunded and do not roll over to the next month.

3. When we do issue refunds

• Billing error: If you were charged incorrectly (wrong plan, duplicate charge, or charge after cancellation), you are entitled to a full refund. Email us within 30 days of the charge.
• Service outage: If ApiOne experiences an outage exceeding 4 consecutive hours in a billing month, affected customers are eligible for a pro-rated credit equal to the downtime period.
• First upgrade — 7-day satisfaction guarantee: If you upgraded to a paid plan for the first time, consumed fewer than 500 credits, and are not satisfied, you may request a full refund within 7 days of the upgrade date.
• Account terminated by us without cause: We will refund the unused pro-rated portion of your current billing period.

4. Cancellations

You may cancel your paid plan at any time from your dashboard or by emailing support@apione.store. Cancellation stops future billing immediately. You retain access to your plan's credits until the end of the current billing period. No partial refund is issued for the month in progress.

5. How to request a refund

Email support@apione.store with the subject line "Refund Request". Include your account email, the PayPal transaction date, and the reason. We respond within 2 business days. Approved refunds are returned to your original PayPal account within 5–10 business days.

6. PayPal disputes

Please contact us before opening a PayPal dispute. Disputes result in immediate account suspension while the case is reviewed. Most issues are resolved faster by emailing support directly.